Triaging an Incident with a Critical Data Pipeline at Rivian

Rivian makes electric vehicles to advance its mission to keep the world adventurous forever. As software defined vehicles, Rivian’s R1T and R1S are connected to the cloud from day 1, and telemetry data is at the heart of enabling mobile notifications, remote diagnostics, fleet management, and more. With so many critical pipelines in the cloud, observability is a top priority for the data platform. In this session, Connie will cover a specific incident from 2024 that impacted the data ingestion pipelines, from the first alert to the resolution, and she'll explain how different tools within Datadog were used to detect and minimize downtime for an issue that was only occurring at production scale.