Lost in Tracing? How Coinbase Connects the Dots for Faster RCA

At Coinbase, maintaining service reliability at scale requires navigating complex service dependencies, pinpointing root causes, and minimizing incident mitigation time—challenges amplified by massive volumes of telemetry data. In this presentation, we’ll explore how Coinbase uses distributed tracing alongside graph analytics in Databricks to build a service dependency graph, and how better understanding service relationships has improved reliability. Designed for SREs, platform engineers, and observability teams, this session will provide insights into enhancing the root cause analysis (RCA) processes and making better use of Datadog telemetry data.