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As platforms scale, so do the challenges of monitoring and incident management. How do you ensure your monitoring strategy evolves with growth?
At Toyota Connected, we launched our Telematics Service Platform six years ago. Since then, we've deployed new services, expanded across global regions, and welcomed new team members. Utilizing Toyota’s Kaizen philosophy (continuous improvement), we streamlined our monitoring process to keep simplicity at scale.
In this session, I’ll share the key strategies we’ve implemented to ensure service reliability. This includes bi-weekly monitor review meetings, resiliency and performance testing through gamedays, and streamlined incident management workflows. Learn how these continuous improvement practices help us catch issues early, reduce mean time to resolution, and empower teams to build with confidence, all while scaling effectively.