Beyond Metrics: How We Reimagined Incident Response with RUM

When your monitoring tools and logs tell you everything's fine, but users can't access critical healthcare services, where do you look? Our team discovered that Real User Monitoring (RUM) isn't just for tracking page load times and user journeys – it's a powerful incident response tool that can uncover issues traditional monitoring misses entirely.

Through our real-world cases at Cambia Health Solutions, we'll show how RUM became the cornerstone of our incident response strategy, helping us detect and resolve critical issues that were invisible to backend monitoring. You'll learn how we uncovered memory leaks causing service degradation, identified login system issues, and distinguished between meaningful errors and noise.

Whether you're already using RUM or considering it, this session will demonstrate how to transform your incident response by combining RUM with your existing monitoring tools to build a more complete picture of system health. Join us to discover how starting with the user's experience, rather than server logs and metrics, can revolutionize your approach to production support.