Gopuff, a household goods and food delivery platform, rapidly scaled during the pandemic and moved to distributed engineering teams. As the number of outages increased, Gopuff knew they had to gain a better understanding of what was going on across their multi-cloud environments. But building a culture of observability is not always an easy sell when your company is creating a new engineering team every week.

In this talk, Brad Oyler will share how he ultimately got organizational buy-in for prioritizing observability at Gopuff, leading to more effective software teams, and less miscommunication.