Uptime is a poor measure of reliability. Agile development’s fail-fast approach coupled with distributed applications and dynamic infrastructure requires us to have a better understanding of reliability.

Service level objectives (SLOs) help you understand the true health of your systems and how your end users experience them. Poorly defined SLOs mean that you are making decisions based on unhelpful data, which could cause worse outcomes for your users.

In this workshop we’ll cover how SLOs help you make more informed decisions and minimize risks. You’ll learn how to define SLOs and choose the right service level indicators to ensure reliability. We'll cover best practices on reporting and using SLOs across an organization. Armed with this information, we'll introduce chaos into a sample application and learn how to respond effectively using error budgets, and demonstrate the new features that we have been working on since SLO was introduced last year!